In this episode of Coherent Thoughts, host James Glover speaks with Doug Stephens, founder of Retail Prophet. This week, James and Doug discuss retail’s rapid transformation over the past year, some top takeaways retailers should consider, why Amazon may be its own worst enemy, how to properly build brand loyalty among your customer base, and more.

Doug has spent over 20 years in the retail industry, holding senior international roles including leading one of New York City’s most historic retail chains.

Author of three books and numerous articles in publications like The New York Times, The BBC, Bloomberg Business News, and The Wall Street Journal, Doug is a coveted speaker among major brands and organizations across the world. 

For Doug’s new book, “Resurrecting Retail”, check out: http://www.retailprophet.com/books/resurrecting-retail/