In this episode of Coherent Thoughts, host James Glover speaks with Michael LeBlanc. 

Michael has over 20 years of retail experience in marketing, promotions, CRM, and e-Commerce. He’s the Founder & President of M.E. LeBlanc & Company Inc, an advisory and media company that includes several of North America’s leading podcast properties including The Voice of Retail, Remarkable Retail, and The Food Professor podcasts.  He is also a Senior Retail Advisor to the Retail Council of Canada. 

This week, James and Michael discuss some differences between Canadian and American retail, customer retention, brand-building, and more.