In this episode, host Colby Jones shares a frustrating experience he had with a Viking River Cruises agent named Kelsey. Colby recounts how Kelsey provided misinformation to his clients, causing issues with their booking. Colby details his efforts to resolve the situation, including reaching out to Kelsey multiple times and ultimately escalating the issue to Viking River's management. The episode highlights the importance of cruise line and travel agency collaboration to ensure client satisfaction.