This episode #10 is about not getting upset about the little things in life and business. Little things often have the power to drive us crazy. Some people take advantage of this fact. Cold Hearted illustrates a common way this happens. Its a story from Mr. Baitenswitch: Ghost Stories to Keep You and Your Organization Alive. The author is J. Thomas Sparough, and the story is read by Geralyn Hoxsey Sparough.