Collecting Healthcare Debt in Highly Regulated Conditions

This episode of "Closing the Books" features Michelle Dove, IC System's Corporate Counsel and Chief Compliance Officer, discussing the complexities of healthcare debt collection in light of recent regulatory updates. Dove emphasizes the importance of compliance with evolving laws such as the Consumer Financial Protection Bureau's regulations and the No Surprises Act, highlighting the challenges healthcare organizations face. The conversation delves into IC System's strategies for adapting to these changes, including electronic communication and understanding patients' propensity to pay, underscoring the company's role as a proactive, informed partner in healthcare debt collection.