Judith Glaser discusses in her pioneering work, Conversational Intelligence, how difficult conversations and situations arise when we disagree with each other. She introduces an effective tool / process called the Ladder of Conclusions which removes the barriers that energized disagreement and then brings a powerful connection and trust-based energy that unite us together enabling us to co-create mutual success. Join Mazzi as we share our experience in using the Ladder of Conclusions tool / process.