Join us this week on CEO Chronicles as we provide insights into both of our journeys as CEOs! In this candid conversation, we discuss the challenges and responsibilities that come with leading a business, and Michele reflects on her background in radio and sales, emphasizing the importance of never missing work and always achieving goals. Karamel, on the other hand, coming from a startup background, shares her experience of building something out of nothing and navigating the complexities of running a business.

We both touch on our interactions with vendors and the need for clear communication and accountability while also minimizing apologies when they aren't necessary and why that's important as a leader. We delve into the balancing act of leadership, acknowledging that being a boss means understanding when to delegate, setting parameters, and making crucial decisions.

We ultimately explore the dynamics of business ownership and the growth that it demands, and we really hope that you will tune in for actionable takeaways and an insightful perspective on being a CEO!

If you get some insight out of today’s conversation, please feel free to reach out to us with your thoughts! We would love to hear from you! Please also consider subscribing to the podcast if you aren’t subscribed already so that you never miss a new episode when it drops, and don’t forget that we are now on YouTube, so please feel free to follow our YouTube channel if you want to both hear us and see us!

 

Time Stamps

[2:33] - Karamel has been thinking about coming into her bossdom.

[03:41] - Michele use BLUF (Bottom Line Up Front) in customer interactions.

[4:55] - Michele’s ability to escalate conversations to higher levels for resolution is a skill.

[6:06] - Hear how and why Michele prioritizes punctuality and efficient scheduling.

[6:37] - Karamel reflects on when WTA first started.

[7:25] - What is the difference between corporate and boutique?

[9:38] - Due to remote work and time zones, clear communication and swift action are vital.

[10:31] - Michele asserts that she expects prompt responses during paid work hours.

[12:06] - Karamel and Michele agree on the importance of clarity in emails.

[13:17] - Learn why Karamel values admin email.

[14:18] - Karamel asserts that she has a low tolerance for people who don't know their job.

[16:26] - It gets very frustrating when businesses fail to address specific problems.

[18:20] - Michele explains why she doesn't overuse apologies.

[19:49] - There's a difference between a personal attack and addressing policy violation.

[21:24] - We are reminded of a recent episode about whether CEOs are arrogant.

[22:08] - Michele emphasizes the significance of never missing work and achieving goals.

[23:43] - Karamel discusses navigating new challenges in dynamics and business operations.

[25:45] - Michele points out that capacity is also a key factor.

[27:24] - Employees should ultimately prioritize results over perfection.

 

Resources

CEO Chronicles – Website

My CEO Chronicles - YouTube Channel

Email CEO Chronicles: [email protected]

Email Michele: [email protected]

Email Karamel: [email protected]

Women Travel Abroad - Website

CEO Chronicles - “Entrepreneur Arrogance, Competence or Confidence”