Jim Rembach and Marc Bernstein talk about what it really means to be a leader.

Jim Rembach is an entrepreneur and expert in B2B digital marketing and online learning. As the president of Influence to Action, he operates several entities, including Call Center Coach Virtual Leadership Academy, B2B Digital Marketer, CX Global Media, and the Contact Center Virtual Summit. He’s the host of the Fast Leader Show and the B2B Digital Marketer podcasts.

Jim is a Certified Emotional Intelligence practitioner, Community Specialist, Employee Retention Specialist, and Empathy Mapping Expert. As an agency and coach, his work involves helping organizations to develop dynamic strategies and tactics that drive sales and revenue in the new digital business imperative.