omnichannel customer service

Common Mistakes to Avoid in Omnichannel Customer Service


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As customers increasingly interact with brands across multiple channels—email, phone, live chat, social media, mobile apps, and more—omnichannel customer service has become essential. It’s no longer enough to be present everywhere; what matters is providing a seamless, consistent, and connected experience across all these platforms.

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omnichannel customer serviceBy omnichannelcustomerservice