This week's guest, Neil Greaves currently leads the communications strategy for Lancashire and South Cumbria ICB, managing a substantial £5 billion healthcare budget for 1.8 million residents. Neil highlighted the pivotal role of communications in understanding community needs and influencing NHS decision-making, stressing the importance of engaging with the right audience. He discussed the ongoing changes within the NHS, advocating for proactive communication to enhance public trust and the necessity for NHS communicators to be integral to organisational strategy rather than being called upon last minute when a crisis occurs . Throughout the conversation, Neil underscored the significance of visibility in leadership and the value of public participation in local NHS forums, all while navigating the complexities of effective healthcare communication.

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