Incidents impact a variety of teams who all want to be in the loop, which can be … distracting. In the throes of an incident, how do you decide how often, when, and with whom to communicate? In this episode of the Better Incidents Podcast, we talk to Joan O’Callaghan, Udemy’s senior manager of monitoring and observability, about how to strike the right balance between giving people enough information while keeping the focus on remediation.