On this episode of Collecting Thoughts, Christina is joined by Gene Clark, Director of Credit and Collections at OTR Wheel Engineering.

With over 7 years of credit and collections management experience, Gene is a proven Credit Director who has been able to reduce past due customers year in and year out, seeing an overall reduction in those accounts by 40%.

Today, they discuss pre-delinquency strategies, being the good guy versus the bad guy, the imperative nature of keeping lines of communication open, and how analyzing data on payment patterns can help predict an uncertain future.

To learn more about Gene, connect with him on LinkedIn.