Communication is a critical skill for leaders and managers, who run into problems when their teams feel unsupported or unheard. Charles Duhigg, Pulitzer Prize-winning journalist and author of “Supercommunicators: How to Unlock the Secret Language of Connection,” joins the Talent Angle Podcast to share his findings on communication. Charles identifies different archetypes of conversations and explains how to smoothly navigate them. By articulating the skills and behaviors that leaders must develop to become better communicators, Charles shows how communication can build trust and connection with their teams.

For more Gartner content on communicating effectively, see 

Case Study: Fail-Proof Vulnerable Leadership Support to Build Leader Confidence

 and 

Focus on Manager Habit Building, Not Just Skill Building

Charles Duhigg is a Pulitzer Prize-winning journalist and the author of “The Power of Habit,” which spent over three years on bestseller lists and has been translated into 40 languages, “Supercommunicators,” also a bestseller published in 2024, and “Smarter Faster Better,” a third bestseller. Charles writes for The New Yorker magazine and is a graduate of Yale University and the Harvard Business School. He previously wrote for The New York Times, and is a frequent contributor to CNBC, This American Life, NPR and Frontline. He was also, for one terrifying day in 1999, a bike messenger in San Francisco.

Jessie Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.