Danley and Friends

Communicating = Hard Pt. II (with Kelsey)

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Last episode I discussed the difficulty of communicating. In this episode, my wife joins me to discuss our approach to communicating and offer practical tips:


Step 1 - Prep for Convo

  1. Humanize other party in conversation
  2. Invision conversation going how you want it to go.  Preparing for how you will show up to the conversation.
  3. Know your message.
    1. What’s your mission?
    2. What do you want to walk away from conversation with?

      3. Step 2 - The Dance

      1. Let the other party know where you’re at.  Expressing you are nervous or having a hard day.
      2. Mind tone of voice & body language
      3. Take notes if needed, communicate that you’ll be taking notes
      4. Check-in at the signs of behavior changes to see if the other party understands what you’re saying.
        1. It’s okay to stop conversation and ask for more detail
        2. Notice change in facial expression

          3. Step 3 - The Follow-Up

          1. Follow up on a person item from conversation, helps you retain information
          2. Summary of conversation to reconfirm message, use this time to confirm a detail or reask a question
          3. Don’t over analyze conversation, reflect and then implement improvements in the next conversation.
            4. ...more
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            Danley and FriendsBy Ryan Danley
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