This podcast focuses on communication checkpoints that can help you develop acceptable, effective tools for dealing with conflict. We all face big and small battles in our lives. The struggles may be at home with a thoughtless spouse, at work with a divisive colleague, in church with a know-it-all deacon, with an incompetent internet provider or with the hairdresser who messed up a dye job…skirmishes can pop up anywhere. I’d like to offer checkpoints that will help you communicate through conflict, de-escalate and prevent a small battle from being an all-out war.