Hard Shop Life

Communication


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In this age of information technology, all of us have computers in our pockets capable of calling, texting, email, and many more forms of communication.  Let’s also include all the money your dealerships spend on software to do the same. Yet, the biggest complaint we hear from customers in our industry is a lack of communication. It is the ultimate CSI killer. Our hosts have seen it again, and again all over the country. However, bad CSI is not even the worst effect lack of communication will have. The biggest impact it will have will be on your numbers. In fact, having great communication is the ONE thing you can do tomorrow that will dramatically improve your results. So in this episode, Coach J and the GMan talk about how advisors should communicate with customers, the anxiety curve, and how to be the top advisor at your store. And GMan challenges you to commit.
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Hard Shop LifeBy JDI Coaching

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