This second half of our discussion with Dr. Brian Fry covers key communication topics such as being direct, personalizing encouragement, normalizing feedback and fostering virtues. Fry challenges us to "back up into" the character strengths we desire by practicing them. He also shares the power of being direct, saying "this is what I want" or "this is what I am hoping for" in order to create clarity in the team. After all, can we ever be too clear?