Bulletproof Hygiene Podcast Episode 24

Hosts: Charissa Wood, RDH  & Brittany Simon, CRDH, BASD

Key Takeaways: Introduction Fixed Mindset Non-verbal Communication Intentional To Present Yourself Active Listening Come Across Confidently Facial Expressions/Cues Establish Trust And Communication Tone That We Use Mirroring And Matching Engage The Patient’s Senses The Pause After A Yes

References:Summit 2021

Mighty networks: Bulletproof Hygiene

Bulletproof Hygiene: The Guide For Finding Fulfillment Through Purposeful, Profitable Hygiene

Tweetables:

We’re here to make our patients healthy! Charissa Wood

What we’re saying matters, but what we’re doing physically matters even more. Charissa Wood

Make the patient’s condition relatable and understandable to them. Charissa Wood

Listening is the biggest key to communication. Charissa Wood

The most effective communication is when we can merge their wants to our wants. Brittany Simon

Pictures are everything. Charissa Wood

Empathy and understanding must always precede advice and problem solving. Charissa Wood