We met Carla Reid at the 2019 Imagine H2O Innovation Summit and she is a firecracker. From their strategic planning process to their commitment to transparency when communicating with their customers to their vision of using innovation as one of their tools to becoming THE world-class utility…Carla and her team demonstrate the incredible impact that can happen at the intersection of passion and gumption. We talk about innovation, diversity, women in water and find out why Carla believes that communication is the universal tool to understanding and to getting things done.