In today’s interview, Carolyn talks with Robin Harris, Senior Helpdesk Analyst, who has been with Community IT over a decade. Robin answers the help desk phones, emails, and live chat. Her mission is to help clients become more comfortable using technology. When problems arise, her approach is calm and caring and she aims to eliminate anxiety. Prior to joining Community IT Innovators, Robin worked at a local charter school for 10 years. She says there is no such thing as a “typical day” on the Helpdesk team, and that they are united in loving puzzles and getting to solve the causes of the problems clients encounter. 

Robin discusses her career path, what makes the Helpdesk team such a great place to work, and what making a career switch from education to tech support involved.

Join us for a new series featuring interviews with Community IT employees. In this series, we will talk about nonprofit technology career paths, career resources, skills, and certifications. We will also touch on mentoring opportunities as you start out on your career and ways to give back if you are further along.

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• Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/
• email Carolyn at [email protected]
• on LinkedIn

Thanks for listening.