Today Carolyn catches up with Norwin Herrera, recently promoted to IT Business Manager (ITBM) Team Lead. He talks more about the role the ITBMS fill with clients, guiding them to well-managed IT and helping with strategic planning, budgeting, and investing in addition to keeping IT running smoothly. 

The Community IT ITBM service is unique to our company. ITBMs provide an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. This manager is a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs. 

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage IT needs longterm, sometimes the advice does not involve investing in more, or more expensive, IT tools at all – and when the ITBM develops a long relationship with the client they can be a true asset to the nonprofit.

"The success of Community IT is that we share knowledge. We don't keep it to ourselves. The more we share, the more we learn, the more effective we are with the work that we do with our clients." 

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Thanks for listening.