Senior citizens put a lot of effort into planning for their retirements and deaths, but don't always plan for the medical emergency that might occur in between those two life events, explains Nora Baratto, manager of the case management department at St. Peter's Hospital's CHOICES program in Albany, New York. That's why the community partnerships her program forges are critical to its success. Her program measures customer satisfaction and delivery at multiple intervals and conducts depression screening for its population during inpatient, outpatient and in-home assessments. Baratto, along with Michelle Berry, director of Broome County, New York's Community Alternative Systems Agency, described the strategies their organizations have used to improve the hospital discharge process during an October 23, 2007 webinar, Best Practices in Hospital Discharge to Reduce Preventable Readmissions.