On this episode of the BragWorthy Culture podcast, Jordan talks with Dr. Miriah Steiger. Miriah is the Director of Global Research for Wellness and Resiliency at TaskUs. Her title happens to match up perfectly with the title of her dissertation, “Building A Resilient Workforce.” One of her passions and initiatives is to keep pushing the limits of research to improve employee care. 

Miriah talks about what she does in her position and what resiliency means for TaskUs. Jordan and Miriah dive deeper into employee resilience and developing a resilience baseline in the workplace. She speaks on the response from her people after rolling out resilience programs and skill acquisition courses. She also touches on how COVID transitions disturbed aspects that people were once successful in, like social support. She mentions how her company tries to create “water cooler talk” virtually and how that looks for different people. She also discusses compassion fatigue, who is more susceptible to it and how people can maintain empathy for other people with everything going on in their own lives. Lastly, Miriah talks about how people can set their company and employees up for resiliency.