After some initial funnies, Ben and Claire turn their attention to a more sombre topic this week. They discuss complaints and the GDC. A listener decided to tell their story (anon ofcourse to protect all those involved), so that people know what the process is like and they wanted people to learn from their experience. We applaud this person, thank you for being so honest for the benefit of your colleagues.

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What is your thoughts about complaints and the GDC? Comment on this episode to tell us what you think. Thank you Besties