This is part one of a two-part crossover with Adam Walter from Humanize IT⁠. In this episode, we dig into two real listener questions that every MSP will recognize. First, we help Marisol from a dental practice understand why compliance is a program and not a one-off project, using an orthodontics metaphor that goes way further than anyone planned. Then we answer a question from Ryan, a COO who is tired of QBRs that feel like meaningless status updates. We break down what a useful business review should actually look like and how MSPs can steer the conversation toward real outcomes. If you want clearer, more human client communication, start here.

Drop your own question at blacksmithinfosec.com/ask and make sure to catch part two next week on the Humanize IT podcast.