Customer Service is a vital part of the business. It is especially important for curating an exceptional customer experience that keeps your customers coming back. Studies have shown that it is more economical to focus on customer retention rather than focusing on acquiring new customers. A large part of keeping your customers loyal and happy is how your customer service is set up. Are your agents well equipped to handle common issues? Are customers able to solve problems on their own with knowledge articles? Can customers reach via multiple channels? This week's expert, Omar, Almarsi, shares how Dynamics 365 Customer Service empowers organizations with the technology to provide Agents and Customers with the right information at the right time to drive a better customer experience. 

About Omar: 

Omar Almasri has a professional background in nuclear engineering. He is also an asset performance management and machine learning expert who specializes in maintaining assets in the oil & gas, power generation, and manufacturing industries. He also has past experience in ERP and CRM solutions and now specializes in Mixed Reality/Hololens and the Service Portfolio here at Microsoft.

Connect with Omar – Omar Almasri | LinkedIn 

Useful Resources: 

•  Dynamics 365 Customer Service 
• Dynamics 365 Customer Service Documentation 
• Dynamics 365 Customer Service | Microsoft Docs

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