In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and compliance in the contact center space.

Jennifer unpacks the layered approach ComputerTalk takes to security, while offering expert insights into emerging trends like AI regulation and data sovereignty.

What does real trust look like in a digital contact center? For Jennifer Sutcliffe and the team at ComputerTalk, it’s about building compliance into the DNA of every customer interaction.

In this episode, we dig into how today’s security practices can fuel, not frustrate, the customer experience. Key discussion points include:

• Why data protection is foundational to CX, and not just a legal checkbox
• How ComputerTalk’s “three-pronged” approach protects data without disrupting the agent or customer journey
• The shift toward data sovereignty and growing skepticism of public cloud models
• Predictions on how AI will both challenge and bolster data security frameworks in the years ahead