Frontline Innovators

Conceptualizing the Changes - Frontline Innovators - Episode #027

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The pandemic has had an effect on all frontline workers that we are still trying to understand today. That’s what today’s guest sees as one of the major issues that frontline workers face. Cristina Rivera, the Manager of Future Ready Workforce at PepsiCo, has a passion for finding new ways to make others lives easier. She joins host Justin Lake to sit down and talk about how not only the pandemic, but the speed of change are some of the issues that currently plague today’s deskless workforce. 



Takeaways 

 

  • The biggest challenge facing the frontline workers today is the speed in change of skills.
  • Learning new skills while being a frontline worker is a multi-generational issue. It doesn’t only affect the older workers in the position. 
  • Those on the frontline often feel overworked, feeling like they are doing more work with less people. A way to combat this is to make sure those on the frontline are up to date on their skills and fully trained.
  • Those in a position of change management need to take into account the fear that frontline workers have that technology will replace them, and help them understand that it won’t take their job away. 
  • Frontline workers need to hear from other frontline workers who have gone through the changes to know what to expect, hearing it from someone in corporate isn’t as impactful to them. 
  • You would use different strategies to communicate change in a typical corporate job than you would use with frontline workers. 
  • The biggest question right now is how do we get more people back in the workforce and increase the amount of workers taking  frontline jobs.



    • Quote of the show

    15:34 “​Any time we want to roll out something with the intent to make their lives easier that with the intent to make things smoother or more effective, the fear comes in. I think that fear is one of the biggest things that people who are in charge of change management and any culture shift in an organization, those human elements are the pieces that we have to tend to the most because that's what is changing much more than my behaviors and me pushing whatever buttons.”




    Links

     

    • LinkedIn: https://www.linkedin.com/in/cristinamrivera/
  • Company Website: https://www.pepsico.com



    • Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - https://youtu.be/cMji9_ZK-Qg
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