Patients navigating the healthcare system are faced with challenging and often daunting circumstances – and it’s our responsibility as health system leaders to ease that burden with empathy and simplicity. This month, Founder and Executive Director Elizabeth Woodcock sits down with three leaders dedicated to improving the patient journey: Alan Dubovsky, MBA, Vice President and Chief Patient Experience Officer at Cedars-Sinai; Rick Evans, M.Th., Senior Vice President of Patient Services & Chief Experience Officer at NewYork-Presbyterian Hospital; and Alpa Vyas, MHA, Vice President, Chief Patient Experience & Operational Performance Officer at Stanford Health Care. Together, they discuss the challenges patients face when accessing care, innovations to improve the process, and how to inspire confidence in the access journey by fostering a seamless and compassionate experience.