Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on what tax cases to prioritise, the work of government requires the skills to make effective decisions.

This Global Government Forum webinar looked at how governments can build systems that help drive better decision-making – and how civil servants can develop the skills to make – and implement – confident decisions.

This webinar brought together public servants from around the world to discuss how governments are streamlining the way they work to become more nimble. It looked at how governments are building systems that will provide more effective data on public service delivery – boosting effective decision-making and facilitating action.

This session discussed:

• The data practices that are making a difference for decision-makers, and the value that can be unlocked from more timely and accurate data in government.
• The technology and operations that are improving decision-makers’ agility to react to changing and evolving conditions.
• The skills needed to make confident decisions in government.
• The role of AI and AI agents in better decision-making and action-taking.