In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow.  When to use them and how to use them.   We also discuss the different points of view that a developer/admin might have vs a business or process owner.  Let us know what you think send questions or comments to [email protected] 

Linked Randy Haas: www.linkedin.com/in/rghaas

Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/