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Conflict Intelligence: Intentionally Leveraging Conflict as an Advantage
In this episode of the Manager Lab, Greg Gillum explores Harvard Business Review author Peter T. Coleman’s concept of Conflict Intelligence (CIQ) — an emotional-intelligence-plus framework that combines self-awareness, social conflict skills, adaptivity, and systemic wisdom to turn workplace friction into clarity and innovation.
Listeners learn why conflict matters, how leaders can embed CIQ across teams, and three practical steps to start cultivating conflict intelligence today: reflect on triggers, invite safe tension, and use quick pulse tools to surface microtensions.
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By Dr. J. Gregory Gillum, CPCCIn this episode of the Manager Lab, Greg Gillum explores Harvard Business Review author Peter T. Coleman’s concept of Conflict Intelligence (CIQ) — an emotional-intelligence-plus framework that combines self-awareness, social conflict skills, adaptivity, and systemic wisdom to turn workplace friction into clarity and innovation.
Listeners learn why conflict matters, how leaders can embed CIQ across teams, and three practical steps to start cultivating conflict intelligence today: reflect on triggers, invite safe tension, and use quick pulse tools to surface microtensions.