In this 11th edition of the PLUGS podcast, Drs. Jane Dickerson, Mike Astion and Geoff Baird work through cases of conflict management and apology related to laboratory stewardship. The cases come from PLUGS members and add depth to our recent PLUGS National Webinar on the same topic. The cases cover disruptive physicians, structured apologies, overly large test panels, special test requests, point-of-care testing, screaming in the car, and much more. Have a listen.

Learning Objectives:

1. List two or three common conflicts in laboratory stewardship.
2. Describe the components of a structured apology, emphasizing the main needs of patients.
3. Name three common conflict management tactics and apply them to a case
   regarding a disruptive physician, or a case of a physician who wants to order a test that is not on the test menu.

PLUGS Website: 
https://www.schplugs.org/

MTS Website
https://medtraining.org/