Conflict Mediation with Kim Best

On this episode of Accelerate Your Business Growth, Diane Helbig welcomes Kimberly Best to discuss conflict resolution and effective communication techniques. Throughout the episode, they explore the importance of understanding triggers from past experiences, taking ownership of responsibilities, and not absorbing others' issues. They also emphasize the role of the stories we tell ourselves and the need to ask clarifying questions to prevent misunderstandings. The conversation delves into the practice of treating ourselves and others with respect and care, as well as the value of purposeful and intentional interactions. Kimberly Best highlights the learning process when acquiring new communication skills and the availability of resources for support. The episode stresses that conflict is normal and that it is essential to establish realistic expectations for human behavior.

Kimberly Best is a highly skilled mediator who believes in advocating for all parties involved in a conflict. With her training in conflict resolution, she uses a third-party neutral approach to help individuals find solutions without assigning blame. Kimberly values complete openness and transparency, ensuring confidentiality throughout the mediation process. She believes that everyone should have a voice and works towards building a future that aligns with the desired outcomes of all individuals involved, regardless of the problem or relationship area.

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Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it’s sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results.

The Power of Mediation: "It's not about blame. We're not looking for who's right and wrong. But looking for solutions and everyone has a voice."— Kimberly Best 00:00:59

"Separating People from the Problem: We can solve for the problem, not the person."— Kimberly Best 00:04:18

The Power of Listening: "Very often when we're disagreeing with someone, we're planning our next rebuttal and instead of listening... So we're listening to argue, we're listening to dispute them."— Kimberly Best 00:05:41

The Power of the Story We Tell Ourselves: "The biggest driver of conflict is the story we tell ourselves. In the absence of facts, we make up a story. And whether the story is true or not, we hold on to it like it's true."— Kimberly Best 00:07:56

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