In this episode of Beyond the Research, we explore the findings of the “Conflicts and Disputes in Commercial and Contracting Relationships” report, conducted in partnership with Resolutiion. Guest Fayola-Maria Jack, CEO of Resolutiion, unpacks why conflicts—though inevitable—are often overlooked, the psychological biases that prevent early resolution, and the high economic cost of disputes. She shares practical strategies for shifting from transactional to relationship-driven approaches, rethinking contract design, and fostering collaboration over confrontation to preserve and strengthen commercial partnerships.

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