The way we use and handle words may determine war or peace, friends or enemies, and failures or successes in life. The answer to dealing with confrontation well starts with managing and controlling what we say and how we say it. This is true at home, at work and in any relationship. Confrontations are a reality, but try to remember that disagreement does not equal rejection. Join trainers Bernie Torrence and Dawn Yoder as they walk through how to handle difficult situations. Visit www.globalpriority.org for more leadership values.