As mentioned in past podcasts, knowing your audience is essential to quality leadership. To better a product or service, oftentimes, this can't happen without customer engagement.

But as I've been recently reminded, sometimes the best way to know an audience is to be open to spontaneous interaction.

Such is the case with this episode, where I sit down with two of my biggest fans, August and Gretel Maberry, to share discuss Disney, food, athletics, and extra-curricular activities.