When you think of customer service, are you too inward looking? Do businesses today not think enough about how each and every interaction makes a customer feel, and how that impacts buying habits? Our very own Director of Customer Service Jason Stanton dives deep into the importance of company-wide engagement on customer service, and explains how consumer habits evolve with each service interaction. This episode of Connected Tech Talk explores consumer habits in a changing service-driven world, and the criticality of maintaining a relationship-first, transaction-second approach in our industry.