In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.