In today’s episode, Troy and his guest talk about an example of some sub-standard service Troy witnessed, specifically around different delivery services. We’ve all experienced a bad exchange at a company, but the effects can stay with us long after our experience.

 

Key Takeaways:

 

• Sometimes poor customer service can affect not only the direct consumer but also other parties not directly involved.
• As consumers, our perspectives on local or global brands are really only as good as the experience we had with that brand.
• They talk about some of the quality checks these companies have in place, as well as some of the customer experiences they’ve had personally with delivery services.
• No matter what line of work you’re in, when you’re on the clock or at the job, you are a reflection of that brand. This is especially true for jobs that are on location.
• When employees don’t follow the systems and procedures in place at their jobs, the consumer will suffer.

 

External Links:

 

Maintenance-one.com