Customers' purchasing habits, needs, and preferences evolve over time. One thing that will never change, however, is their need for support and service. A great customer experience goes beyond just meeting expectations, but also taking it a step further to succeed. At its core, great customer service results in greater customer loyalty and more repeat business.

In today’s episode of the CX Pulse Podcast, our guest, Shep Hyken talks about what amazing customer service looks like, why customers terminate a business relationship, and how companies can still create emotional connections with little or no person-to- person contact.

Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert, keynote speaker, and bestselling author, Shep works with companies that want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. Shep is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal bestselling author.

Enjoy!