Join us for the latest episode of Financial Services Focus as Andy Demko and Archis Parasharami discuss how consumer arbitration became popular among U.S. businesses in response to class actions from the late 90s onward. The 2011 Supreme Court ruling in AT&T Mobility v. Concepcion changed how arbitration waive class actions under federal law. They examine the emergence of mass arbitration and how leveraging technology has presented new challenges.