The Consumer Goods and Services Ombud yesterday (Thursday) released its annual report for the period ending 28 February 2021. The report indicates that it experienced a 51.5% rise in consumer complaints, up from 9,529 in the previous period to 14,438 cases. Interestingly, complaints relating to goods, services and agreements constituted 90% of all complaints received. To find out more on their findings and also how the public is utilising the service, we are joined on the line….

Guest: Queen Munya – CEO of the Consumer Goods and Services Ombud