This series of The Standards Show looks at how three key standards protect consumers, promote fairness, and tackle real-world challenges, highlighting the UK's leadership in developing them.

• PAS 7055 - button and coin battery safety
• ISO 22458 - consumer vulnerability
• ISO 21800 - online terms and conditions

Developed in association with CPIN and published to coincide with the ISO COPOLCO Annual Meeting in London, bringing together over 120 National Standards Bodies to champion consumer protection worldwide.

In this episode, Matthew speaks to Karen Smyth from the Consumer Council Northern Ireland about how ISO 22458 for consumer vulnerability is being used to promote fairer and more inclusive services.

Series | Consumer protection

Find out more about the issues raised in this episode

ISO 22458 – consumer vulnerability

CPIN

ISO COPOLCO

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