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Consumer rights: Your Rights To Reject Used Car

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Rejecting your car under the Consumer Rights Act 2015

When rejecting a new car or used car, many consumers and businesses of sale are not aware of the operation of the Consumer Rights Act 2015. In the event of a rejection, it allows certain rights to both the car buyer and the Car Seller.

  • Short term right to reject a car – Within the first 30 days from purchase
    1. If a consumer has purchased a new or used car and:
    2. Within 30 days from purchase it has developed a fault; and
    3. The fault was not present at the point of purchase
    4. Then a customer can reject the car and receive a full refund. No deductions can be made. Also, a consumer does not have to accept any repairs or replacements offered by the dealership of sale.
      • Final right to reject – The first six months from purchase
        1. If a consumer has purchased a new or used car and:
        2. A fault develops before the expiry of the first six months from purchase; and
        3. The fault has developed after the first 30 days from purchase has passed
        4. Then a consumer may elect to reject the car. However, the dealership of sale may be able to apply a reasonable deduction for use and this may reduce the total refund.
        5. Also, prior to exercising their right to reject, a consumer must give the dealership of sale a one-time opportunity to repair the car. If this one-time attempt to repair the car fails then a consumer may consider the final right to reject.
          • Final right to reject – six months after purchase
            1. If a consumer has purchased a new or used car and:
            2. A fault occurs after the expiry of the first six months;
            3. Then the burden of proof shifts from the dealership of sale unto the carbuyer. The consumer must now show that the fault was present at the point of sale. Therefore, the passage of time makes rejecting a car more difficult, though not impossible. Thus, the longer a consumer has a car and the more use a consumer has from it, the harder it may be for a consumer to reject a car based upon a defect that manifests after the passage of time.

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