As consumers grappled with the unprecedented disruption of their lives in 2020, many dramatically changed their behaviors to adapt to the realities of a pandemic-driven new normal. Are these shifts temporary, or will continued uncertainty affect consumer behaviors and sentiments well into the future? In this episode of Resilient, Deloitte consumer industry leaders discuss the outlook for 2021 and the consumer trends that could play a role in shaping long-term economic recovery and industry dynamics.