Standards are everywhere, making consumers’ lives safer, fairer and easier. Whether we're using a mobile phone, shopping online or travelling abroad, standards behind the scenes are setting good practice for organizations that make goods and provide services.

In this episode Matthew and Alan speak to Julie Hunter - an independent consultant specializing in consumer issues and CPIN Chair, and Liz Barclay - one of the country’s leading experts on consumer finance and BSI Consumer Forum Chair, about the importance of consumer representation in standards-making.

#bsiedpod. [email protected]. bsigroup.com/education.