Part of the BSI Education Podcast - Consumers and Standards series - in association with CPIN - the consumer and public interest network. bsigroup.com/consumers.

Vulnerability has risen up the consumer protection agenda in recent years. The UN Guidelines for Consumer Protection, revised in 2015, cite the protection of vulnerable and disadvantaged consumers as a key principle to be considered by governments, policymakers and businesses.

In this 3rd episode of the series Matthew welcomes CPIN Chair Julie Hunter, Julie Walker from Scottish and Southern Electricity Networks, Martin Coppack from Fair By Design, and Caroline Lewis from Access Design Solutions.

They discuss how CPIN and standards play a vital role in improving outcomes for vulnerable consumers.

#bsiedpod. [email protected]. bsigroup.com/education.