Part of the BSI Education Podcast - Consumers and Standards series in association with CPIN - the consumer and public interest network. bsigroup.com/consumers.

Consumers have a right to safety when using products and services. The Grenfell Tower fire, the Whirlpool tumble dryer recall and exploding Samsung Galaxy Note batteries have shown that, when things go wrong, the consequences can be devastating.

In this 4th episode of the series Matthew welcomes Geraldine Cosh (Geraldine Cosh Consulting), Michelle McKenna (North Lanarkshire Council Trading Standards), Neena Bhati (Which?), and Sarah Smith (Office for Public Safety and Standards).

He talks to them about how CPIN and standards play an important role in improving the safety of products and services for consumers, by detailing good practice for government, regulators, manufacturers and retailers.

#bsiedpod. [email protected]. bsigroup.com/education.