Part of the BSI Education Podcast Consumers and Standards series, in association with CPIN - the consumer and public interest network. bsigroup.com/consumers.

In this 6th episode of the series Matthew speaks to Adam French from Which?, Zoe Guijarro from Citizens’ Advice, Agnese Meloni from the UK Regulators’ Network, and Julie Hunter, independent consultant in consumer issues and CPIN Chair.

They discuss the role of standards in improving the safety, quality and inclusivity of services.

#bsiedpod. [email protected]. bsigroup.com/education